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| Hotel Security |
Safety and security is a growing concern among travellers throughout the world. One only has to look at the negative impact on hotel bookings, following a highly publicised tourist attack, as well as crime and burglary, to understand the damage to the hard earned reputation of a hotel.
Highly visible hotel security officers are a great crime deterrent. Nothing instils more confidence in a hotel guest than a capable hotel security officer who greets and makes contact with them as they enter the property.
Most hotel burglars work during the day and are often alone. Access control systems, good building design, strong locks and doors, as well as alert hotel staff can often deter burglars. In large Metropolitan hotels, extra attention needs to be paid to guest luggage, bags, and briefcases which are casually left on the lobby floor.
The ground floor lobby presents a major opportunity to deter crime, especially in high-rise hotels. The best hotel security designs will normally be included in part of the interior design of the hotel, ensuring that areas such as the front desk and concierge are positioned so that staff are able to view critical access points, i.e. the front and side entrances of the hotel and lifts.
Hotel room invasion robbers work more often at night when rooms are more likely to be occupied and less staff are on duty. Thus, hotel room invaders usually target the occupant and room location, and not necessarily the hotel.
S2G’s hotel security service implements the following hotel security measures:
- Fire prevention
- Health and safety
- Building checks
- Theft prevention
- Daily incident reports
- Lost and found services
- Alarm and CCTV monitoring
- ID card production
- Information services to visitors
- Point of contact for building maintenance
- Enforce management rules
Initially, travellers will select a property that satisfies their criteria and a balance of location, price, business facilities, and food service. However, after visiting the property, it is the security features that may well determine the continued loyalty of a guest. |
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